Refund and Returns Policy

Shinier values transparency in all relationships with its clients and partners. Below we detail our refund and returns policy for each type of service offered.

1. Financial Feasibility Analysis

The Financial Feasibility Analysis consists of 4 structured meetings, where we evaluate the potential of your business, revenue model, financial projections, and market viability.

• Before completing the 4 meetings: If you wish to cancel before the end of the 4 meetings, the amount paid will not be refunded proportionally, as the preparation and structuring of the analysis occur from the beginning of the process.
• After the 4 meetings: Once all 4 meetings have been held and the final report delivered, it is not possible to request a refund, as the service has been fully provided.

2. Acceleration Program — Co-investment

Shinier's acceleration program works as a co-investment: Shinier contributes directly to developers and technology, not receiving amounts directly for the acceleration service.

2.1 Core Technologies

Core technologies are delivered on Day 0 (first day of the program) and already count as part of the delivery. This initial delivery is irreversible and non-refundable.

2.2 Weekly Mentorship

Mentorships are held weekly. In case of program cancellation, mentorships already held are considered services rendered. What has already been delivered and guided is not subject to a refund, being treated as a cancellation of the service from the date of the request.

2.3 Development Team Coordination

The coordination of the development team (whether individual developers or Software Houses) follows the same rule: the service already rendered is non-refundable. Cancellation ends coordination from the date of the request.

2.4 Loan Agreement

If Shinier fails to fulfill its obligations under the loan agreement, the loan agreement is terminated. However, as Shinier receives no direct payment (except for the Financial Feasibility Analysis), there are no amounts to be refunded regarding technology development.

3. Developer Allocation

When Shinier allocates an individual developer for your project:

• Payment is made directly to the developer. Once the amount is paid to the developer, it is not possible to request a refund.
• In case of dissatisfaction with the work, Shinier can allocate another developer instead to continue and complete the service, but the amount already paid to the previous developer will not be refunded.
• Shinier acts as a coordinator and facilitator, not being a party to the direct financial transaction between the client and the developer.

4. Software House Contracting

When the development is carried out by a Software House allocated by Shinier:

• The Software House has a formal contract for service provision.
• If the Software House fails to fulfill the contract, it is possible to request a refund according to the terms of the contract signed with the Software House.
• Shinier will act as a mediator to ensure that the client has their rights respected.

5. General Summary

6. Contact

To request a cancellation, refund, or clarify doubts about this policy, please contact us:

Email: contato@shinier.com.br
WhatsApp: +55 (16) 98135-4817

Also consult our Terms and Conditions and Privacy Policy.