Refund & Returns Policy
Last updated: 9/21/2026
Shinier values complete transparency across all client and partner relationships. Below is our detailed refund and returns policy.
1. Financial Feasibility Analysis
Financial Feasibility Analysis consists of 4 structured sessions evaluating business viability, revenue models, and financial projections.
- Before completing 4 sessions: Pro-rata refunds are not available as preparation begins at kickoff.
- After completing 4 sessions: Once all sessions are delivered and final reports presented, no refunds apply as services are fully rendered.
2. Acceleration Program — Co-investment
Shinier’s acceleration program operates as a co-investment model directly backing developers and technology stack assets.
2.1 Base Technologies
Base tech assets are delivered on Day 0 and count as completed deliverables. Initial delivery is non-reversible and non-refundable.
2.2 Weekly Mentorship
Weekly mentorship sessions conducted prior to cancellation are deemed fully rendered services. Past sessions are non-refundable.
3. Software House Contracts
When development is executed via a partner Software House, formal contract terms apply. In cases of contractual default by the Software House, refunds are processed per their specific service contract, with Shinier acting as mediator.
4. Contact
For cancellation or refund requests, please contact:
Email: contato@shinier.com.br
WhatsApp: +55 (16) 98135-4817
Please also review our Terms & Conditions and Privacy Policy.