Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To qualify for a return, your item must:

  • Be unused and in the same condition as when you received it.
  • Be in the original packaging.

Non-returnable items include:

  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Gift cards.
  • Downloadable software products.
  • Certain health and personal care items.

To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in specific cases:

  • Books with obvious signs of use.
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
  • Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
  • Items returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a specified timeframe.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time for the refund to officially post.
  3. Contact your bank, as processing times can vary.

If you’ve done all of the above and still haven’t received your refund, contact us at contato@shinier.com.br.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, email us at contato@shinier.com.br and send your item to Rua Lions Club 239A, Vila Marina, São Carlos – SP, 13566-370 .

Gifts

If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, we will mail a gift certificate to you.

If the item wasn’t marked as a gift or was shipped to the gift giver for later delivery, the refund will be sent to the gift giver.

Shipping Returns

To return your product, send it to [physical address].

  • You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If a refund is granted, the cost of return shipping will be deducted.
  • Depending on your location, the time required for the exchanged product to reach you may vary.
  • For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?

If you have questions related to refunds or returns, please contact us at contato@shinier.com.br.